If you have any questions about things to do or see in the area, please call so we can offer you some great ideas. Contact the office at 606-663-9352.
When checking out of the rental property, please:
Payment- Online payment is processed through Authorize.net and accepts MasterCard, Visa, Discover, or American Express. Payment in full is requested at the time of the reservation when booking online. Upon completion of all payments, a new confirmation email will be sent 2 days prior containing all information to get into the property.
A one-time cleaning fee is applied to each reservation and varies according to the size of the rental property. Some cabins are pet friendly. If you wish to bring your furry friend, a one-time a nonrefundable $50 pet fee per pet will apply.
A 10% state and local tourism tax is charged on all reservations.
Returned checks will be forwarded to a collection agency and charged an additional $29.
You must notify us 21 days prior to the date of your reservation for a full refund minus 5% fee to cover the cost of processing charges. If you cancel less than 21 days, we can offer a partial refund contingent upon our ability to fill your reservation.
You must notify us 7 days in advance for a full refund. If you notify us less than 7 days in advance, we can offer a partial refund contingent upon our ability to fill your reservation.
No refunds will be made due to weather conditions or other acts of God. No refunds will be made due to electrical outages or mechanical failure of appliances. If there is a problem, please notify us immediately so we can correct it. No refunds will be made for problems/issues during your stay that were NOT reported to the office prior to your check out. If applicable, internet access is provided by the property owner for personal use.
You are not charged extra for it; therefore, no refunds are provided due to failure to connect. In the rare event of a scheduling conflict, we will offer you another property or provide a refund.
Pets must be kept on a leash at all times when outside. (No running loose no matter the size of the dog) Pets can not be left unattended at campsite unless secured in an airconditioned RV. You must pick up after your pet and no loud or excess barking is allowed.
We have experienced the occasional renter who shows very little regard for the peaceful enjoyment of this community or the personal property of our owners. Consequently, we have the following guidelines in place to handle these situations.
If security, law enforcement, or management is called to the property due to unruly behavior, profanity, use of firearms (or anything of that nature), and/or continuous excessive noise, Natural Bridge Campground Cabin Rentals reserves the right to charge an additional fee of $200.
EXCESSIVE PROPERTY CLEANUP
To keep the costs down for our guests, we have a one-time fee for cleaning. Most of our guests leave the properties clean and follow the above instructions. Unfortunately, on rare occasions, we have guests who do not, therefore, we reserve the right to charge your credit card an additional minimum of $50 for excessive cleaning.
We will call you first to discuss the matter.
Accidents happen. One man waked through a screen door. A child decided to take the TV remote control into the bathroom to see if it would float! In these cases, we have always worked out a fair solution to repair/replace the damage. We reserve the right to charge your card for damages done. Please contact us if there is a problem so we can work it out together before you leave.
SMOKING IN A RENTAL PROPERTY
All facilities are smoke free. Natural Bridge Campground Rentals Reserves the right to charge an additional fee of $250.00 for any smoking in a facility. Outside smoking is allowed if cigarettes are disposed of properly in fireproof containers.
Dismantling or Tampering with Smoke Detectors or Carbon Monoxide Detectors is prohibited, they are in place for a reason. Additional fines may occur if reported after your departure. Please notify the office if you notice any issues upon your arrival.
Receipt of your confirmed reservation validates your agreement to these guidelines.